Privacy policy.

At Fia Martinii, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fiamartinii.com, shop with us, or interact with our brand. Please read it carefully to understand your rights and how we handle your data.

1. Information We Collect

a. Information You Provide to Us

We collect personal information that you voluntarily provide when you:

  • Create an account or register on our site

  • Place an order or return a product

  • Subscribe to our newsletter or marketing communications

  • Contact customer service or make inquiries

  • Participate in surveys, promotions, or events

This information may include your:

  • Name, email address, phone number

  • Shipping and billing addresses

  • Payment details (processed securely via third-party providers)

  • Date of birth (if voluntarily provided)

  • Preferences and feedback

b. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring website URLs

  • Pages visited and time spent on the site

  • Clicks and interactions

  • Location data (approximate, based on IP)

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including delivery and returns

  • Communicate with you about your orders, account, and customer support

  • Send you promotional emails, newsletters, and special offers (with your consent)

  • Personalize your shopping experience

  • Improve our website, products, and services through analytics and feedback

  • Comply with legal and regulatory requirements

  • Prevent fraud and ensure security

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties solely to:

  • Process payments securely (e.g., Stripe, PayPal)

  • Ship your orders (e.g., Australia Post, DHL)

  • Provide customer support (e.g., Zendesk)

  • Conduct marketing campaigns (with your consent)

  • Comply with legal obligations or respond to lawful requests

All third parties are obligated to keep your data confidential and secure.

4. Cookies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and support marketing efforts. These include:

  • Essential cookies necessary for site functionality

  • Performance cookies to understand how visitors use our site

  • Functional cookies to remember your preferences

  • Advertising cookies to deliver relevant ads (only with your consent where required)

You can manage or disable cookies via your browser settings, but this may affect site functionality.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. When no longer needed, data is securely deleted or anonymized.

7. Children’s Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children without parental consent. If we learn that we have collected such data, we will delete it promptly.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this policy, please reach out to us:

Email: fia@fiamartinii.com